Position assures adherence to all corporate standards, policies and procedures to attain secure, efficient, and quality functioning of area. Drives development and delivery of service offerings, manages projects / programs within area, manages service request pipeline, and plans, analyzes and manages budgets. Performs organizational planning and manages staff activities with an emphasis on personal performance while partnering with various IT organizations and vendors to deliver highly dependable services. Will utilize benchmarking and industry best practices to deliver best-in-class IT operational services, utilizes metrics-based management disciplines to measure progress toward organizational goals. Will deliver process improvement, efficiency of operations, capacity planning, and meet service level commitments. Successful candidate provides direction and on-going leadership for a team supporting a highly technical operations organization. The BFEO and peer teams will focus on the enablement and standardization of the WXPS Operations teams across all infrastructures. This position directly manages the WXPSO - Unified Communications and Archiving & Compliance Operations Team, with approximately 12 full-time team members. This position will report to the Workforce Experience and Productivity Solutions Operations Director. This Systems Operations Manager will be responsible for delivering infrastructure services for the Workforce Experience and Productivity Solutions organization, ensuring consistent delivery of enterprise services for Teams, Zoom, ZL Unified Archive, and Vantage technologies. The Workforce Experience and Productivity Solutions Operations (WXPSO) team is looking for a dynamic and innovative systems operations manager to lead the WXPSO - Unified Communications and Archiving & Compliance Operations Team. Wells Fargo Technology sets IT strategy enhances the design, development, and operations of our systems optimizes the Wells Fargo infrastructure footprint provides information security and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo's more than 70 million global customers. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. ![]() We're looking for talented people who will put our customers at the center of everything we do. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially.
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